Relay · Triage robot
Relay arrives the moment the call light rings, determines what the call actually is, dispatches the right person, performs active rounds, and documents to the EHR — so caregivers spend their time on the care only people can give.
What Relay does
Every capability below is live in our prototype today. We describe autonomy level honestly — clinical buyers will ask, and overclaiming costs the pilot.
Delivery
It arrives as a complete service — robot, remote care team, integration, and support. No IT project, no hardware maintenance burden.
Staff experience
Staff are notified only when hands are actually needed. The robot and virtual CNA handle the conversation first.
Safety
A fall, a locked door, a confused resident — these get a human response immediately. Real emergencies always surface.
Efficiency
A water refill, a blanket, a shade. The robot handles the conversation, closes the loop, and logs it.
Safety net
When the situation requires it, Relay calls the right team and stays on-scene until a human arrives.
Operations
Every interaction logs to the EHR automatically. Timestamps, call type, response time, and outcome — captured without lifting a pen.
Technology
Navigates hallways, opens doors, and rides elevators independently — reaching the resident before a caregiver could walk down the hall.
Proactive
Between calls, Relay performs scheduled rounds — checking in with residents proactively instead of waiting for the call light to blink.
Staff time
44%
of nursing home staff time is spent on tasks that better triage could prevent.
When the right person arrives, the unnecessary trips stop.
Ali et al., 2020
Rushed tasks
62%
of nursing aides report rushing through a task in their last shift.
No one should have to be rushed — not the resident, not the caregiver.
Song et al., JAMDA 2021
What changes
No more unanswered call lights. Relay arrives in seconds, not minutes. That's the first line of fall prevention — and the first shift in how your floor feels.
Your aides stop walking to calls that don't need them. They start spending that time with residents who do. Burnout from unnecessary trips drops. So does turnover.
Every interaction logs to the EHR without a staffer stopping to chart. Timestamps, call type, response, outcome — all captured automatically, every time.
Not because you need fewer people, but because each person's work is better defined. Relay takes the volume. Your team takes the care.
Autonomous movement
Relay navigates hallways, opens doors, and rides elevators — all autonomously. It reaches the resident before a caregiver could have walked down the hall. When it arrives, a staff member is already there through the screen if needed.
Integrations
Autonomy: Relay's triage, routing, and documentation are active today. Physical moments (door-opening, elevator navigation) are teleoperated in early pilots while the autonomy is instrumented. We say this plainly because clinical buyers ask — and because overclaiming costs the pilot.
Early pilots are structured as design partnerships. You bring your building and your staff; we bring the technology and the team. We measure what changes against your own numbers: call response times, nurse-call load, documentation burden.
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