01. What these terms cover
These terms cover a reservation for a Goose from The Robot Works, Inc. (“we”, “us”), 555 Oneill Ave, Unit 12, Belmont, CA 94002. A reservation holds your place in line. It is not an order, and it does not commit you to buy a Goose.
Terms version 2026-11-v10. The version you agreed to is saved with your reservation.
02. The deposit
A reservation takes a $100 deposit in US dollars, charged in full when you reserve. We don’t place a temporary hold on your card. Stripe processes the payment; we never receive your full card details.
One reservation per household and per email address. If more than one reservation is for the same household, we keep the earliest and refund the others in full. Reservations are personal and can’t be transferred or sold.
03. Your shipping address
We ask for a shipping address when you reserve. Our first production run ships within the United States. You can also reserve with an address in another country: your reservation keeps its place in line for when we ship to your country, but it isn’t part of the Launch edition, and we’ll ask you to confirm your order before we ship there. We don’t yet know which countries come next, or when. Before you confirm, we’ll set out the price, taxes, duties and delivery charges for your country, and you can cancel then for a full refund of your deposit.
We can’t take reservations from countries under broad US sanctions or export bans. You can change your address anytime before your Goose ships by replying to any email from us.
04. Prices, which are illustrative
We’re still settling our prices, so the figure here is illustrative and not final. Today we expect a Goose to cost $4,999, with an option to pay over time. Your $100 deposit is credited toward the purchase price, or toward your first payment if you pay over time.
Nobody chooses to buy, or how to pay, until November 2027, before delivery, when we’ll confirm final prices and terms. You can cancel then for a full refund of your deposit.
05. Your place in line and the Launch edition
Your place in line is set by when your payment completed, among reservations that haven’t been refunded. There is no limit on reservations.
We’re building 100 in our first production run, the Launch edition. The first 100 reservations in line with a shipping address in the United States, in the order their payments completed, make up the Launch edition, and your confirmation tells you whether yours is one of them. If one of them is refunded, its place in the Launch edition passes to the earliest-paid US reservation waiting in line. Reservations after the Launch edition are first in line for the next production run. We don’t publish counts of reservations.
Tidying on its own is included with every Goose, with no subscription, for the life of that Goose. Wherever we say “lifetime” or “for life,” we mean the life of the Goose you receive, not the life of its owner. Apps are a one-time purchase or a subscription, and you choose.
06. Launch edition perks
Each Launch edition Goose comes with these perks, included in the price, whether you pay in full or over time:
- 2 years of all-inclusive service. If your Goose isn’t working, send it back, and we’ll fix it and return it. We pay shipping both ways, and there are no exclusions.
- A free upgrade in year 3. We expect to have a new, upgraded model of the Goose by year 3. In year 3, instead of servicing your Goose, we swap it for a new Goose of our newest model, and we pay shipping both ways. Your old Goose can be in any condition, as long as its main parts are there: a cracked shell is fine, but a missing computer isn’t.
- 1 year of Playmate apps.
- A 30-day home trial, described below.
The full terms of the service and the upgrade will be in your purchase agreement, which you’ll see before you pay. Nothing here limits the rights the law gives you.
For reservations after the Launch edition, we’ll set out service, returns and any other perks before we ask you to confirm your order, and you can cancel then for a full refund of your deposit.
07. Refunds
Your deposit is refundable anytime, for any reason, until delivery. To ask for a refund, email info@therobotworks.ai from the address you reserved with, or reply to any email from us. We issue your refund within 5 business days of your request, to the card you paid with, and it usually takes another 5–10 business days to appear on your statement. If a refund to your card isn’t possible, we’ll refund you another way.
Refunding your deposit ends your reservation and gives up your place in line. You can reserve again anytime.
08. Confirming your order
In November 2027, before delivery (or, outside the United States, before we ship to your country), we’ll email you to confirm your order at the final prices, to choose whether to pay in full or over time, and to pay. If you pass, your place in this run goes to the next person in line and you keep your place for the next run, or you can ask for a full refund of your deposit instead.
If you choose to pay over time, its terms will be set out in their own agreement before you agree to it.
09. The 30-day home trial for the Launch edition
If yours is a Launch edition Goose and you’re not satisfied with it, for any reason, you can return it within 30 days of delivery for a full refund of everything you’ve paid, including your deposit. We’ll collect it from you. If you’re paying over time, returning it ends your payments, and we refund every payment you’ve made.
10. Delivery target and delays
For the first run in the United States, we’re targeting December 2027. It is a target, not a promise. If it changes, we’ll email you the new date and a free way to cancel for a full refund.
11. FCC authorization
The Goose has not yet completed the Federal Communications Commission’s equipment authorization process, and delivery to you is conditional on its successful completion. We won’t deliver a Goose before it’s authorized. The FCC’s rules don’t address consumer protection, contracts or other federal or state laws. If the Goose isn’t authorized, we won’t deliver it, and we’ll refund your deposit in full.
12. Early access
Reserving doesn’t affect an in-home test scheduled through our early access program. Early access members who don’t reserve will still be the first to hear our news.
13. How the Goose works
The Goose works on its own. Its camera, and the software that makes sense of what it sees, run on the Goose itself. It doesn’t stream video or anything else from your home unless you explicitly choose a feature that does. The full privacy terms for the Goose will be in your purchase agreement, which you’ll see before you pay.
14. Emails
By reserving, you agree to receive emails about your reservation, including build updates. If your shipping address is in the US, reserving also adds you to our newsletter. You can unsubscribe from the newsletter at any time, with the link in any newsletter email, without affecting your reservation.
15. Changes to these terms
If we change these terms, we’ll email you the changes before they apply to your reservation. If you don’t agree, you can cancel for a full refund of your deposit, as you can anytime until delivery.
16. Contact
Questions about your reservation: info@therobotworks.ai. By mail: The Robot Works, Inc., 555 Oneill Ave, Unit 12, Belmont, CA 94002.
